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APEX COACH
SUPPORT

Support.

Apex Coach is made by one person. Email me and a real person answers: michael@getapexcoach.app.

Common questions

How do I restore my purchase?

Open Apex Coach on the iPhone signed in to the Apple ID you paid with, open Settings in the app, find the Your Plan card and tap Restore Purchases. Apple keeps the record, so it works on a new phone too. If it does not show up, email me and I will sort it out.

How do I cancel my subscription?

Apex Pro is billed by Apple, so it is cancelled with Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Apex Coach and tap Cancel. In the app, Settings then Your Plan has a Manage in App Store button that takes you to the same place. Cancel at least 24 hours before the renewal date so you are not charged for the next period. Refunds are handled by Apple, and you can request one at reportaproblem.apple.com.

How do I delete my data?

Your profile, training history, food log and photos are stored on your phone, and we run no server that holds them. To erase them, open Settings in the app and tap Erase All My Data, or delete the app. Two things are not on the phone. If you have iCloud Backup on, a copy sits in your own iCloud account, which you manage in iOS Settings. Your subscription record is held by Apple, which is what makes Restore Purchases work. A few optional features send data out when you use them, for example the AI coach sends a summary to the provider whose key you entered, and crash reports go to a crash-reporting service. The privacy policy has the full detail.

How do I export my data?

In the app, open Settings and tap Edit, Back Up or Restore. On that screen you will find Export Training Sets (CSV) and Export Food Log (CSV). The same screen can write a full backup file. You pick where the file goes when the share sheet opens.

I found a bug or something looks wrong.

Email me with your iPhone model, your iOS version and what you were doing when it happened. A screenshot helps.

Still stuck

Email michael@getapexcoach.app and tell me what you were trying to do. The app is on the App Store. The legal pages are the privacy policy and the terms of use.